Frequently Asked Questions
General Information
What is the Glick Recovery Campus?
The Glick Recovery Campus is a first-of-its-kind facility designed to support adults experiencing mental health or addiction-related crises. Open 24/7, the center provides walk-in services and 23-hour observation in a safe, welcoming environment, no appointment or referral required
When is the Glick Recovery Campus open?
Floor 1 – The Glick Recovery Campus Crisis Center is open 24 hours a day, 7 days a week, 365 days a year, beginning September 14, 2026. You can come in anytime, day or night.
Floor 2 – Rosary Hall Stabilization & Recovery Unit
- Open 24 hours a day, 7 days a week
- Visitation hours: 9:00 a.m. to 7:00 p.m.
Floor 3 – Primary Care Services
- Open Monday through Friday
- Hours: 8:30 a.m. to 5:00 p.m.
Pharmacy Hours – Open 7 Days a Week
- Monday through Friday
- Hours: 9:00 a.m. to 7:00 p.m.
- Saturday and Sunday
- Hours: 10:00 a.m. to 6:00 p.m.
Do I need an appointment or referral?
Floors 1 & 2: No. You do not need an appointment or referral. You can simply walk in or be dropped off by loved ones or first responders when you need help.
Floor 3: Please contact us for an appointment at 216.325. WELL.
Where is the Glick Recovery Campus located?
The Glick Recovery Campus is conveniently located in Cleveland’s Central neighborhood at 2322 E.
22nd Street – Cleveland, Ohio 44115 and is easily accessible by highway or bus.
Who can come to the Glick Recovery Campus?
The center is open to any adult, age 18 and older, who is experiencing a behavioral health crisis, including mental health distress or substance use concerns. Whether you come on your own, are brought by a loved one, or brought by a first responder, you will be welcomed with dignity and compassion.
What kind of care is available?
The GRC offers several levels of care in one place, including:
- Immediate crisis support
- Short-term stabilization
- Residential care for continued support
- Outpatient services for ongoing care
This means you can get the help you need now and continue your care without having to go
somewhere else.
Do I need insurance or the ability to pay to receive services?
Services at the Glick Recovery Center are available to all, regardless of ability to pay. No one will be turned away due to cost. To view our sliding fee scale, click here.
Accessibility
Can I receive care if I am currently unhoused?
Yes. You can receive care at the Glick Recovery Campus regardless of your housing situation. Everyone is welcome
What if I need help with housing, food, or transportation?
We can help. In addition to mental health and substance use care, our team connects guests to community resources that support everyday needs like housing, food, transportation, and more.
What happens when I arrive?
When you arrive, you will be greeted by a caring professional who will listen and help you determine the best next step. You will receive support right away in a calm, supportive environment.
How long will I stay?
All guests will receive immediate care upon arrival at the Glick Recovery Campus, and the duration of your stay depends on the level of care necessary.
Is care confidential?
Yes. Your privacy is important to us, and your care will be handled with respect and confidentiality.
How much does care at the GRC cost?
Most insurance plans, including Medicaid and Medicare, are accepted. For individuals without insurance, sliding scale fees and other payment assistance options are available to help ensure access to care.
What should I bring when I come in?
You do not need to bring anything to receive care. If you have them, you may choose to bring identification, insurance information, or a current list of medications, but help is available even if you do not have these items.
Will I receive follow-up support?
Yes. Our team will help connect you to continuous care and community-based resources after you leave.
For Caregivers and Community Members
Am I allowed to stay with my loved one who is receiving care?
We understand how important it is to support your loved one during their care. Visitation policies can vary based on the type of services, care setting, and safety considerations.
Are there partnerships with local hospitals, law enforcement, or social services?
Yes. The success of the Glick Recovery Campus depends on strong collaboration across healthcare, public safety, and social service systems. The facility is designed in partnership with:
- Hospitals and emergency departments
- EMS and first responders
- Local law enforcement agencies
- Behavioral health providers
- Homeless services and housing organizations
- Community-based social service agencies
- The ADAMHS Board of Cuyahoga County
- The Ohio Department of Behavioral Health
- Cleveland Department of Public Health
- County and City Courts
- County and City Prosecutors Offices
These partnerships help ensure guests at the GRC receive appropriate care quickly while improving coordination across systems.
For First Responders
Can first responders bring someone directly to the Glick Recovery Campus?
First responders can bring a patient to the GRC 24 hours a day, 7 days a week through a secure garage. You do not need to call ahead, make a referral, or be “accepted” into our crisis receiving center; however, we do have a separate phone number for first responders if you want to call ahead or have any questions. You can bring anyone in a mental health or substance use crisis, unless they meet one of our exclusionary criteria.
What is the process for getting someone into the Glick Recovery Campus?
The Glick Recovery Campus welcomes first responder drop-offs 24/7 through our secure garage entrance. There is no need to call ahead, complete a referral, or wait for approval before bringing someone to our Crisis Receiving Center. However, a dedicated phone line is available for first responders who would like to notify us of an arrival or ask questions.
Anyone experiencing a mental health or substance use crisis may be brought to the campus, as long as they do not meet our exclusionary criteria.
What is the drop-off process?
First responders pull into the secure garage, and bring guest to their designated door. If we haven’t already come to the door, there is a doorbell that you can ring, and a staff member will greet you, obtain pertinent information and paperwork, receive the guest, and send you on your way.
This process should take under 5 minutes.
What criteria determine whether someone can be transported to the CRC/CSU instead of jail or the ER?
Click here to download our Simple Field Rule flyer.
Individuals may be appropriate for transport to the Glick Recovery Campus when they are experiencing a behavioral health crisis but do not require a higher level of medical care. Transportation decisions are guided by established clinical and first responder protocols, including factors such as:
- Medical stability of the individual
- The presence of a mental health or substance use crises
- Safety considerations for the individual and others
- Whether the person can benefit from behavioral health stabilization services instead of incarceration or emergency medical treatment
The Glick Recovery Campus is intended to provide law enforcement, EMS, hospitals, and community members with an alternative to jail or crowded emergency departments whenever clinically appropriate.
What are the medical exclusionary criteria? Does someone have to be medically cleared before we can bring them to you?
Guests do not need to be medically cleared before being brought to our Crisis Receiving Center.
However, the Glick Recovery Campus is not a medical emergency department. Individuals who are medically unstable or require emergency medical treatment should be taken to the appropriate medical facility.
Can you take an individual who is on an involuntary hold?
Yes, we are a locked, secure crisis facility, and are able to take guests who are on an involuntary hold, or probate status. We are able to use PRN psychotropic medications when indicated and have seclusion and restraint capabilities should we need them.
Clinical Questions
How is the Glick Recovery Campus different from going to the emergency department at my local hospital?
Unlike a traditional emergency department, the Glick Recovery Campus is designed specifically for behavioral health crises. The environment is calm and supportive, with care provided by behavioral health professionals, including peers with lived experience, who offer personalized mental health and addiction services. The goal is to provide a calmer, more therapeutic environment where individuals can receive timely behavioral health care, avoid unnecessary hospitalization or incarceration, and connect quickly to ongoing treatment and community supports. The GRC also features an on-site Federally Qualified Health Center, pharmacy, and a dedicated stabilization unit, and short-term residential unit on the second floor, allowing individuals to receive continuous care under one roof without gaps or delays.
What makes the GRC different from St. Vincent’s in terms of its sustainability and support to the community?
The Glick Recovery Campus is being developed as a long-term, community-based behavioral health solution with dedicated partnerships across the healthcare, behavioral health, first responder, and public systems sectors. The model is designed to reduce strain on hospital emergency departments, law enforcement, and jails while creating a centralized entry point for crisis care. Unlike a traditional hospital model, the Crisis Center is specifically designed around behavioral health stabilization and connection to ongoing community-based services. Sustainability is supported through diversified funding streams, strategic partnerships, and alignment with local and state behavioral health priorities
We’re Here When You Need Us
The Glick Recovery Campus is conveniently located in Cleveland’s Central neighborhood at 2322 E. 22nd Street, Cleveland, Ohio 44115, and is easily accessible by both highway and public transit. The nearest bus stop is across the street: E. 22nd Street and Central Avenue West.
We are open 24/7, starting on September 28, 2026.
At the Glick Recovery Campus, care is always within reach. We will be open 24/7 because crises can happen at any time.
If you walk in on your own, arrive with a loved one, or are brought by first responders, you are always met with compassion, calm, and immediate support. Every person is welcomed and connected to the care they need.
In Crisis?
For Suicide Prevention, Mental Health/Addiction Crisis, Information, and Referrals: CALL or TEXT the 24/7 hotline 9-8-8.
Emergencies that requires police, fire department, or an ambulance: CALL 9-1-1