Privacy Notice

Privacy Policy
The Centers for Families and Children and Circle Health Services Effective Date: September 2026

Privacy Policy Overview
The Centers for Families and Children and Circle Health Services (“The Centers,” “we,” “our,” or “us”) are committed to protecting the privacy and security of visitors to our website, TheCentersOhio.org. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website.

This Privacy Policy applies only to information collected through TheCentersOhio.org and does not replace or modify our patient Notice of Privacy Practices, which governs the use and disclosure of Protected Health Information (PHI) received in connection with healthcare services. Visitors seeking information regarding patient privacy rights should review our Client Rights & Your Privacy page.

Information We Collect
Information You Voluntarily Provide. We may collect information that you choose to provide, including:

Name
Email address
Telephone number
Mailing address
Donation information
Employment application information
Event registration information
Information submitted through contact forms or inquiries

Information Automatically Collected. When you visit our website, we may automatically collect certain information. Before website or application tracking data is shared with downstream analytics or marketing vendors, we use a customer data platform to govern data flows and filter, suppress, or de-identify the data. The information automatically collected may include:

IP address
Browser type and version
Device information
Operating system
Pages viewed
Date and time of visits
Referring website addresses
Website usage statistics

This information helps us improve website functionality, security, and user experience.

Cookies and Analytics
We may use cookies, pixels, analytics tools, and similar technologies to:

Maintain website functionality
Improve website performance
Monitor website traffic and usage patterns
Enhance user experience
Measure the effectiveness of communications and outreach efforts

Most web browsers allow users to manage cookie preferences through browser settings.

How We Use Information

We may use information collected through the website to:

Respond to questions, requests, or inquiries
Process donations
Register individuals for programs, services, or events
Provide information about our services and programs
Improve website functionality and accessibility
Maintain website security
Comply with legal and regulatory requirements
Conduct internal business operations

Text Messaging and Mobile Communications

If you provide your mobile phone number and affirmatively consent to receive text messages from The Centers, we may send only the categories of messages described at the point of consent. Consent to receive text messages is not a condition of receiving healthcare services, purchasing goods or services, making a donation, or participating in a program. You must be the subscriber or customary user of the mobile number provided and must notify us if the number changes or is reassigned.

We may send appointment reminders, service-related notifications, care coordination messages, billing or account notifications, event reminders, or other communications you specifically agreed to receive.
The Centers will be identified as the sender in program disclosures and messages.
Message frequency varies based on the program, your interactions with us, and the services you receive.
Message and data rates may apply.
Wireless carriers are not liable for delayed or undelivered messages.
You may opt out at any time by replying STOP, CANCEL, END, QUIT, REVOKE, OPT OUT, or UNSUBSCRIBE, or by communicating a clear request through another reasonable method. We will honor opt-out requests within the time required by law and may send one non-promotional message confirming the request.
For assistance, reply HELP or contact us using the information in the Contact Information section.
Opting out of text messages does not prevent you from obtaining services or contacting us through other available channels. However, opting out may prevent us from sending you timely updates regarding your care. You may later provide new consent to resume messages, subject to applicable requirements.
We do not sell or rent mobile phone numbers or share mobile opt-in information, consent records, or text messaging data with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that support authorized messaging, hosting, security, analytics, or other operational functions. Those providers may use the information only to perform services for us and must protect it as required by law and contract. We may also disclose information when required by law or with your direction or consent.
We maintain records of consent, program enrollment, message activity, help requests, and opt-out requests as reasonably necessary to administer the messaging program, document compliance, resolve complaints, and protect against misuse.

Information Sharing

We do not sell personal information collected through this website.
We may share information with:

Service providers and vendors supporting our operations
Technology and website hosting providers
Payment processing services
Regulatory and governmental authorities when required by law
Other parties with your consent

Any information shared is limited to the minimum necessary to accomplish the intended purpose.

Data Security

The Centers maintains administrative, technical, and physical safeguards designed to protect confidential information from unauthorized access, use, disclosure, alteration, or destruction.

Security measures may include:
Access controls
Multi-factor authentication
Network and endpoint security protections
Security monitoring
Workforce training
Incident response procedures

While no website or electronic transmission can be guaranteed completely secure, we take reasonable measures to protect information entrusted to us.

Links to Other Websites. Our website may contain links to external websites operated by third parties. The Centers is not responsible for the privacy practices, content, or security of external websites. We encourage visitors to review the privacy policies of any external sites they visit.

Children’s Privacy. The Centers does not knowingly collect personal information online from children under 13 years of age without appropriate parental involvement or authorization where required by law.

Accessibility. The Centers is committed to providing accessible digital experiences for all users. If you experience difficulty accessing any part of this website, please contact us for assistance.

Changes to This Policy. We may update this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, or privacy practices. Updates will be posted on this page with a revised effective date.

Contact Information. If you have questions about this Privacy Policy or website privacy practices, please contact:

Privacy Officer
The Centers for Families and Children / Circle Health Services
4500 Euclid Avenue Cleveland, Ohio 44103

Phone: (216) 325-9147
Email: lisa.venn@thecentersohio.org