Virtual & In-Person Visits

You may not have to come into our office to address your health care needs during these difficult times. Patients will only be seen in person when clinically necessary.

Call 216-325-WELL to make an appointment today for any of our health services. We’re accepting appointment requests from current and new patients, and same-day appointments are available.

Our team will conduct an evaluation over the telephone and plan for your care in a way that maximizes your safety and convenience and minimizes your exposure to others. To keep everyone safe, we are not scheduling walk-in appointments.

Changes to Services

The Southwest and Gordon Square locations will be temporarily closed (with the exception of their pharmacies), with services offered at the following sites to ensure proper staffing and to maximize safety:

  • East Office 4400 Euclid Avenue
    Cleveland, OH 44103
  • West Office 3929 Rocky River Drive
    Cleveland, OH 44111
  • Uptown Office 12201 Euclid Avenue
    Cleveland, OH 44106

Syringe exchange and HIV screening services will continue but will be consolidated at the Uptown location (12201 Euclid Avenue, Cleveland, OH 44106) with reduced hours:

  • Syringe Exchange: M-F, 10:00am – 3:00pm
  • HIV Screening: M-F, 10:00am – 3:00pm

Project DAWN is suspended until further notice.

Dental will operate on a limited schedule and only for emergency procedures.

Our Saturday Clinic in partnership with Case Western Reserve University is being suspended.

Pharmacy Offerings

Our five pharmacy locations are open to the public and can quickly prepare your medication(s) for mail order or pick-up.

To fill a new prescription or transfer an existing, call the location nearest you:

  • Uptown Pharmacy (University Circle) 12201 Euclid Avenue
    Cleveland, OH 44106
    (216) 721-4010* Directions
  • West Pharmacy (Kamm’s Corner) 3929 Rocky River Drive
    Cleveland, OH 44111
    (216) 252-5800* Directions
  • East Pharmacy (Midtown) 4400 Euclid Avenue
    Cleveland, OH 44103
    (216) 431-5800* Directions
  • Southwest Pharmacy (Parma) 5955 Ridge Road
    Parma, OH 44129
    (440) 888-0300* Directions
  • Gordon Square Pharmacy (Detroit Shoreway) 5209 Detroit Avenue
    Cleveland, OH 44102
    (216) 651-2037* Directions

*Select option for pharmacy


What is COVID-19?

COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease. Symptoms include fever, cough and shortness of breath. The infection can range from very mild to full-blown pneumonia, with 80% of cases appearing to be mild. The incubation period is two to 14 days after exposure.

What should I do if I’m experiencing symptoms?

Call us at 216-325-WELL before visiting a facility. For your safety and convenience, and to minimize exposure to others, we will conduct an evaluation over the telephone and help you determine the best course of action.

Can I get tested at The Centers?

Due to limited availability and testing capacity across Ohio, we are unable to test for COVID-19 at our sites. If you need medical attention for COVID-19 symptoms, please call 833-4-ASK-ODH for information on local providers and testing facilities or visit

What safety precautions is The Centers taking?

Our clinical staff is undergoing daily health screenings and temperature checks. Anyone experiencing symptoms will be sent home. Additionally, patients with and without appointments are being asked to call 216-325-WELL before visiting a location so a representative from The Centers can conduct an evaluation over the telephone and plan for care accordingly. Lastly, service locations are being consolidated, hours adjusted, and services offered virtually whenever possible.

Where can I learn more?


All Early Learning locations are temporarily closed, and face-to-face home visits are suspended.

Teachers have provided families with activities and resources to help maintain a routine and continue learning. Additionally, The Centers teams will remain in contact with families and can provide home visits and family advocate support virtually.

The Early Learning team is still fielding inquiries and accepting enrollments for future dates. Call 216-325-9678 for more information.

We will be continuing with any family support services that can be offered remotely by phone at the numbers below:


Our El Barrio Workforce program provides FREE job readiness and job placement services virtually while our physical sites are closed. If you need assistance with your job search, please visit and fill out the form on our job search page or call 216-325-WORK.

Los servicios de la fuerza laboral de El Barrio se ofrecen de forma remota mientras nuestros locaciones estan temporalmente cerradas. Si tiene preguntas o necesita ayuda con su búsqueda de empleo, visite y complete el formulario en nuestra página de búsqueda de empleo o llame al 216-325-WORK.