A New Resource for First Responders
Connect individuals experiencing a behavioral health or substance use crisis to
compassionate, trauma-informed care in under five minutes.
Too often, access to behavioral health care is delayed by crowded emergency departments, lengthy intake processes, and limited crisis resources. The Glick Recovery Campus removes these barriers through 24/7 availability, a dedicated sally port for direct drop-offs, and a simplified handoff process that allows first responders to transfer care in under five minutes and get back to serving the community.
For Law Enforcement
Our team accepts individuals experiencing mental health or substance use crises who are medically stable, including those brought under an involuntary psychiatric hold or probate status. Please note that police holds are not accepted. During the handoff, officers will provide basic identification and incident information so our clinical team can quickly assume responsibility for care.
For Fire, EMS, CIT+
SIMPLE FIELD RULE: Are they medically stable? If yes, bring them to Glick Recovery Campus
During the handoff, clinical staff will collect vital signs, medical observations, medications, and other relevant assessment information to support a seamless transition of care. Our team is trained to respond to mental health crises, substance use disorders, withdrawal concerns, suicidal ideation, psychosis, anxiety, and depression in a secure, therapeutic environment.
The Sally Port: Simple, Secure, and Fast
Our dedicated sally port was built specifically for first responders, creating a streamlined transfer process that allows you to safely hand off care and get back on the road in under five minutes.
Step 1: Arrive and Enter
First responders use the dedicated E. 22nd Street entrance; no call-ahead, referral, or approval is needed.
Step 2: Handoff
First responder and guest will ring the doorbell by the double doors and a nurse and peer support specialist will meet you, collect basic information and take over the guest’s care.
Step 3: Depart in Under 5 Minutes
First responders are free to leave or use the First Responder Lounge; the handoff is designed to take less than five minutes.
Safety, Security & Support for First Responders
BUILDING DESIGN
The Glick Recovery Campus is a secure facility intentionally designed to maximize both physical and psychological safety for everyone. The goal is to provide timely behavioral health care in a secure and anti-ligature setting, avoid unnecessary hospitalization or incarceration, and connect quickly to ongoing treatment and community supports.
LOCATION
Conveniently located in Cleveland’s Central neighborhood at 2322 E. 22nd Street, Cleveland, Ohio 44115 and is easily accessible by both highway and public transit.
STAFF TRAINING
Our staff is Advanced CPI trained and receive ongoing education in customer service and non-violent crisis intervention and deescalation to continually improve guest experiences – bringing a new level of specialized education and care to our community.
Need help determining whether the Glick Recovery Campus or the Emergency Room is the appropriate destination?
We’re Here When You Need Us
The Glick Recovery Campus is conveniently located in Cleveland’s Central neighborhood at 2322 E. 22nd Street, Cleveland, Ohio 44115, and is easily accessible by both highway and public transit. The nearest bus stop is across the street: E. 22nd Street and Central Avenue West.
We are open 24/7.
At the Glick Recovery Campus, care is always within reach. We are open 24/7 because crises can happen at any time.
If you walk in on your own, arrive with a loved one, or are brought by first responders, you are always met with compassion, calm, and immediate support. Every person is welcomed and connected to the care they need.
In Crisis?
For Suicide Prevention, Mental Health/Addiction Crisis, Information, and Referrals: CALL or TEXT the 24/7 hotline 9-8-8.
Emergencies that requires police, fire department, or an ambulance: CALL 9-1-1